Every lead followed up.
Every deal moved forward.
SIC scores each enquiry, writes the follow-ups, queues the calls, books the site visits and turns accepted quotes into tracked projects, so your people spend their day talking to customers.
- Email, WhatsApp, SMS and calls
- Sends in each customer's business hours
- One platform for many clients
- ✓35,000 sq ft requirement
- ✓Project starts within 90 days
- ✓Budget shared
- 09:02Enquiry received from website
One system for the whole journey
Most CRMs stop at the deal. SIC keeps going: the same record carries the lead through follow-ups, calls, meetings, quotation and installation.
Speaks your customer's language, project by project
A hospital buyer worries about infection control. A warehouse manager worries about forklifts and downtime. Pick a project type and see how SIC opens the conversation.
Hi Anjali, Thank you for your enquiry about sheet vinyl for City General Hospital in Delhi. In healthcare projects the main priorities are usually infection control, rolling loads from beds and trolleys, and fast cleaning. For spaces like yours we typically recommend homogeneous sheet vinyl with heat-welded seams and coved skirting, so there are no joints where bacteria can collect. Over the next two weeks I'll send a few short notes that are specific to your project. If you'd like to talk sooner, just reply to this email. Best regards, Your salesperson Your company
Real output of SIC's template for a healthcare enquiry. With an AI key configured, Claude personalises it further.
Follow-ups that write themselves, and know when to stop
Six emails per lead, each written by AI from the project's own facts: sector, size, city and start date. SIC sends them during the customer's business hours, tracks opens and clicks, and pauses the moment a customer replies.
- Replies are read, classified and turned into tasks
- Escalates from email to WhatsApp to a phone call
- Templates take over if the AI is unavailable
Checking local times…
SIC only emails customers during their own business hours. The bars show each city's day, with the sending window highlighted.
- San Francisco--:--Queued
- New York--:--Queued
- London--:--Queued
- Dubai--:--Queued
- Mumbai--:--Queued
- Singapore--:--Queued
- Sydney--:--Queued
Eighteen days of follow-up, without lifting a finger
Step through every email SIC sends a hotel enquiry. Each one has a different job, and the sequence stops the moment the customer replies.
Initial response
Thank them, show you understood their sector and project, and set expectations for the next two weeks.
- Pauses instantly if the customer replies
- At most one message every 36 hours
- Opens and clicks update the lead score
Hi Lina, Thank you for your enquiry about LVT and carpet tile for Harbour View Hotel in Dubai. In hospitality projects the main priorities are usually a premium look that survives luggage trolleys and round-the-clock use. For spaces like yours we typically recommend luxury vinyl tile in timber and stone visuals for public areas, with carpet tile in guest rooms. Over the next two weeks I'll send a few short notes that are specific to your project. If you'd like to talk sooner, just reply to this email. Best regards, Your salesperson Your company
A call queue that tells your team who to call next
Promised callbacks come first, then hot leads that haven't replied, new enquiries and retries. One click logs the outcome. Callbacks are booked, wrong numbers get flagged, and good conversations raise the lead's score.
- Telecaller and Super Telecaller roles
- Daily call stats and reach rate
- A call that goes well can book a meeting straight away
Book it, remind everyone, quote it, close it
Schedule video calls, site visits or office meetings with calendar invites and automatic reminders. Record the measurements and site photos, draft the quotation from them, and let the customer accept it online.
- Google Meet or Microsoft Teams links
- Reminders 24 hours, 1 hour and 15 minutes before
- Branded PDF quotations with online acceptance
See how SIC scores a lead
This is SIC's real scoring engine running in your browser. Change the project and the customer's behaviour, and watch the score and the reasons update.
- ✓20,000 sq ft requirement
- ✓Project starts within 90 days
- ✓Budget shared
- ✓Email opened 2 times
- ✗No response yet
- ✗No meeting interest
Know exactly what to do next, on every lead
The dashboard ranks every open lead by urgency and tells each salesperson what to do and when: reply now, book the site visit, send the quote, or leave it to the sequence.
- Hot, warm and cold, with reasons for every point
- A person confirms before anything important changes
- Reports on funnel, win rate, sources and team
One platform. Every client. Clear access.
Give each client an isolated workspace with its own team, leads, settings, branding and integrations. Your Super Admin decides who works on which client, and your platform staff switch between clients with one login.
- Super Admin, Super Manager, Super Sales, Super Telecaller
- Assign staff to all clients or to specific clients
- Suspend a client in one click; full audit log
Built to be trusted with customer data
Isolated clients
Every page, action, API call and file is checked against the client you're working in.
Protected sign-in
Hashed passwords, rate limiting, password reset by email, and sign-out from every device.
Secrets kept safe
API keys are stored only as hashes. Calendar tokens are encrypted at rest. Everything travels over HTTPS.
Consent and audit
Messages only go to customers who agreed to them, STOP opts them out, and important actions are logged.
Questions teams ask before switching
Do I need to change how leads arrive?
No. Leads can come from your website through a simple API, from a CSV import, or be added by hand. Each client has its own API key.
Will customers feel spammed?
SIC sends at most one email every 36 hours, only during the customer's business hours, and stops as soon as they reply. WhatsApp and SMS are only used with recorded consent.
Does the AI make decisions on its own?
AI writes emails, analyses replies and suggests the next step. Important changes, such as marking a deal Won or Lost, always wait for a person to confirm.
Can we run it for several clients?
Yes. Each client has an isolated workspace. A Super Admin manages clients and assigns platform staff, such as Super Telecallers, to some or all of them.
Which channels does it support?
Email, WhatsApp and SMS (through Twilio), phone calls with outcome logging, video calls with Google Meet or Teams links, site visits and office meetings.
Where is our data hosted?
SIC runs on your own server or cloud account with a MySQL database, so you choose the region. Each client's data is kept separate, and every important action is logged.
See SIC with your own pipeline
Tell us about your team and lead sources. We'll set up a workspace and show you the follow-ups, call queue and reports SIC would run for you.
- 30-minute walkthrough
- Your leads, your time zones
- No commitment