Privacy policy

Last updated: 2026-10-14

Who we are

SIC (Super Intelligent CRM) is a customer relationship management service. Our customers ("clients") use SIC to manage their own sales leads. For lead data, the client is the data controller and SIC acts as a processor on the client's instructions.

What we process

• Account data for people who use SIC: name, email, job title, time zone, sign-in records.
• Lead data that clients put into SIC: contact details, project information, messages, call notes, meeting notes and files.
• Engagement data from emails sent through SIC: whether an email was opened and which links were clicked.
• Demo requests submitted on this website.

Why we process it

To provide the service our clients sign up for: storing leads, sending follow-ups and reminders, scoring leads, scheduling meetings, producing quotations and reports, and keeping the service secure.

AI processing

Lead details may be sent to our AI provider to analyse enquiries and draft emails. Data sent for this purpose is not used to train public models under our provider agreement.

Messaging consent

WhatsApp and SMS messages are only sent to people whose consent the client has recorded. Replying STOP opts a person out.

Sharing

We use service providers for hosting, email delivery, messaging, AI and calendar integration, under contracts that require them to protect the data. We don't sell personal data.

Retention and your rights

Clients decide how long lead data is kept and can export or delete it. If your data is held by one of our clients, contact that client first. You can also write to us and we'll pass your request on.

Contact

Questions about privacy: use the contact details on your agreement, or the contact form.